Full price items are subjected to a 14 day returns policy from the date of delivery.
Please ensure that:
· Items are unworn and unwashed.
· There are no make up, fake tan, deodorant, perfume stains or smoke smells.
· The hygiene seal has not been removed from applicable items.
· All tags are attached with no evidence of being removed and re attached.
PLEASE NOTE: If the items do not reach us within the specified time frame stated above and / or the condition of the item/s received fail to meet the standards set above we have the right to refuse a refund .
SALE items are NON REFUNDABLE / NON EXCHANGEABLE.
- Please contact us via our website or via email JcsHouseofLuxe@hotmail.com for our Returns address
- Please complete the returns form attached to your invoice. If this has been misplaced please email JcsHouseofLuxe@hotmail.com.
- Items must be securely packaged with the returns form placed inside.
PLEASE NOTE: We are not responsible for the cost of returning the items, therefore please ensure that you obtain proof of postage as JCs House of Luxe will not be liable if items go missing
A refund will only be granted providing that the terms and conditions outlined in our returns policy has been met.
Your refund will credit your PayPal account within 14 days of receiving your return. The amount will exclude the original shipping costs .
INCORRECT GOODS/FAULTY PRODUCT RECEIVED
All items are thoroughly inspected before being shipped, however if for some reason the product you have received is not what you ordered or in some way faulty, please contact JcsHouseofLuxe@hotmail.com immediately quoting your order number and details of the problem.
We will then advise you on how to proceed with the return.
Unfortunately, once your order has been placed we are unable to cancel it or make amendments to your order.